Support Policy

1. Customer Support

At [toysandmorekw.com], we are committed to providing excellent customer support to ensure a smooth and satisfactory shopping experience for our customers. Our support policy outlines the assistance you can expect from us:

2. Support Channels

  • We offer customer support through multiple channels, including:
  • Email: [[email protected]]
  • Phone: [+96522207295]
  • Live Chat: [Sat. – Thurs. / 9:00 AM – 6:00 PM ]

3. Support Services

  • Our support team is available to assist you with:
  • Product inquiries: Information about products, features, and specifications.
  • Order assistance: Help with placing orders, tracking shipments, and resolving order-related issues.
  • Technical support: Assistance with website navigation, account management, and troubleshooting technical issues.
  • Returns and exchanges: Guidance on our return policy, processing returns, and exchanges.

4. Response Time

  • We strive to respond to all customer inquiries and support requests promptly.
  • Emails and live chat messages will typically receive a response within [1 hour ] during business days.
  • Phone calls will be answered by our support team during our operating hours.

5. Operating Hours

  • Our customer support services are available during the following hours: [9:00 AM – 6:00 PM].
  • Any inquiries received outside of our operating hours will be addressed during the next available support window.

6. Feedback and Suggestions

  • We welcome your feedback and suggestions to improve our services. If you have any comments or suggestions for us, please feel free to reach out through any of our support channels.

7. Contact Us

  • For any assistance or inquiries, please contact our customer support team at:
  • Email: [[email protected]]
  • Phone: [+96522207295]